Best it service in Melbourne

ITIL 4 Training

The ITIL® 4 Foundation certification represents the initial tier within the ITIL 4 certification framework.

Connect IT Specialists provides two distinct course alternatives tailored to diverse student profiles:

  1. Certification course for ITIL 4 Foundation.
  2. Fast Track certification course for ITIL 4 Foundation, specifically designed for students possessing practical working experience in IT and Service Management.

ITIL 4, the Pinnacle of IT Service Management

ITIL 4 is recognized as a transformative force that has revitalized the landscape of IT Service Management. The advanced insights provided by ITIL 4 Foundation training empower organizations to excel in their digital transformation endeavors, emphasizing the creation and delivery of value to their customers. A product of extensive global research and development efforts within the IT and service management sectors, the latest iteration of ITIL 4 is strategically crafted to assist organizations in addressing the escalating challenges of the contemporary digital landscape. It achieves this by incorporating principles from Agile, DevOps, and Design Thinking.

Learning Outcomes

  1. The objective of the ITIL 4 Foundation training and certification program is to enable each participant to:
  2. Grasp and apply ITIL terminology and fundamental concepts
  3. Comprehend the four dimensions of service management
  4. Offering a comprehensive approach to delivering service value to customers
  5. Familiarize themselves with ITIL Management Practices
  6. Acquire a thorough understanding of the ITIL Service Value System Apprehend the ITIL Guiding Principles, recognizing the importance of Governance and Continuous Improvement

Who Should Attend?

The ITIL 4 Foundation course is suitable for:

  1. Individuals employed in an IT setting seeking a fundamental grasp of the ITIL Best Practice framework.
  2. Individuals desiring a more in-depth understanding of how organizations can leverage ITIL to improve the quality of IT services and their management.
  3. Those with an interest in the subject, including Business Owners, IT Managers, Project Managers, Service Desk staff, Operations staff, and Developers.


ITIL 4  Foundation Course (2 days) + Certificate Exam

  • Live Virtual Training: $1,190 + gst
  • Face-to-Face Training: $1,399 + gst

Exam and Additional Information

Live Virtual Training = Attendees of the ITIL 4 Foundation Virtual Training program will receive an online exam voucher, allowing them to take the exams at a time and date of their preference within three months of completing the course. The web-proctored exams, administered by the examination institute PEOPLECERT, are accessible 24/7.

Face-to-Face Training = Participants in the ITIL 4 Foundation Face-to-Face Training program will undergo a paper-based exam conducted in class at the conclusion of day 2.

The ITIL foundation exam features:

  • Multiple-choice examination questions
  • 40 questions
  • A minimum of 26 marks needed to pass (out of 40 available) – 65%
  • 60 minutes duration
  • Closed book


There are no pre-requisites for this course.

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